Communication and Technology: Etiquette on the Web Answers

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Sending an email to customer support before looking through the site and reading the frequently asked questions is an example of not

A
reading your writing out loud
B
doing your research
C
checking for grammar or spelling errors
D
considering the needs of others
3

Which of the following is a way you can avoid email communication problems?

A
be brief
B
include many details
C
avoid being too direct
D
rush to respond
7

“Justin-I cannot believe you said that to me. What a jerk. You know what!? Don’t ever talk to me again. Seriously-we’re finished. DROP DEAD.”The person writing the email above should have _______________.

A
waited to be less emotional before responding
B
checked the spelling and grammar
C
avoided social conventions
D
forwarded the original email along with the response
9

Which of the following is an example of common Internet communication problems?

A
low bandwidth
B
slow Internet connection
C
poor grammar
D
bad graphics
10

When you send large attachments, you are not _____________.

A
considering the needs of others
B
doing anything wrong
C
helping to maintain respectful communication
D
following social conventions

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