Using Verbal Messages Effectively

Question 1

_______________ is communication that indicates a willingness to work together in a spirit of trust, understanding and acceptance.

Revolt · Accepted Answer

Supportive communication

Question 2

_____________ is communication that creates mistrust, hostility or hurt and indicates a desire for conflict rather than cooperation.

Revolt · Accepted Answer

Defensive communication

Question 3

What is the fourth step of effective communication?

Revolt · Accepted Answer

Be aware of feedback.

Question 4

Which of the following does not reflect the second step of effective communication?

Revolt · Accepted Answer

KC interrupts his teacher’s lecture to ask a question.

Question 5

Which of the following is an example of supportive communication?

Revolt · Accepted Answer

“I’m always here if you need help with anything.”

Question 6

Which of the following reflects "Be Aware of Feedback"?

Revolt · Accepted Answer

KC stayed after class to talk about the grade he received on his research paper.

Question 7

Most communication falls into one of two, very broad, categories: supportive communication and aggressive communication.

Revolt · Accepted Answer

F

Question 8

Which of the following does not reflect the third step of effective communication?

Revolt · Accepted Answer

A sixth grader listening to an audiobook about human anatomy

Question 9

Which of the following reflects "Choose Effective Words"?

Revolt · Accepted Answer

Erin is giving a lecture on heart disease, in which she is using medical terms, to a classroom of medical students.

Question 10

What is the third step of effective communication?

Revolt · Accepted Answer

Choose effective words.

Using Verbal Messages Effectively Answers