Communication Answers

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3

Identify the statement that does NOT demonstrate active listening.

A
"So what I heard you say was __________."
B
"What did you mean by __________?"
C
"Sorry, I was distracted. Could you repeat __________?"
D
"I guess you must have felt __________."
4

Which of the following is NOT a benefit of being an assertive communicator?

A
gaining self-confidence
B
earning respect from others
C
creating dishonest relationships
D
improving decision-making skills
6

Which of the following statements is NOT true for aggressive communicators?

A
criticize, blame, or attack others
B
speak loudly and overbearingly
C
listen well
D
use humiliation and intimidation
7

Which of the following messages is most clearly stated?

A
Please be here around 7:00 tomorrow.
B
Please be here around 7:00 a.m.
C
Please be here at 7:00 a.m. tomorrow.
D
Please be here tomorrow.
9

Which of the following statements is NOT true about good communication?

A
Good communication makes it difficult to express wants and needs.
B
Good communication helps prevent misunderstandings.
C
Good communication allows for expression.
D
Good communication builds healthy relationships.
10

Speaking skills to work on for effective communication include __________.

A
reading body language and active listening
B
voice volume, tone, and pitch
C
reading body language and voice volume
D
tone, pitch, and active listening
11

An active listener is someone who interrupts the speaker to ask questions.

A
T
B
F
12

It is best to be an aggressive communicator because then you will always get what you desire.

A
T
B
F
13

Which of the following statements is a blaming message?

A
"I think we made a mistake."
B
"You've messed up everything!"
C
"We can't mess this up."
D
"I apologize for the error."
14

Which of the following is NOT a benefit of being an assertive communicator?

A
gaining self-confidence
B
earning respect from others
C
creating dishonest relationships
D
improving decision-making skills
15

As she pushed me aside, she yelled, "You're in my way! Move it NOW!" She didn't even make eye contact. This is an example of what style of communication?

A
Passive
B
Aggressive
C
Assertive
16

Which of the following is a barrier to effective communication?

A
using excessive amounts of jargon
B
communicating while physical distractions are present
C
using an incorrect communication channel
D
all of the above
17

An assertive communicator uses "YOU" messages, which often lead to fights.

A
T
B
F
18

Which of the following statements is NOT true about good communication?

A
Good communication makes it difficult to express wants and needs.
B
Good communication helps prevent misunderstandings.
C
Good communication allows for expression.
D
Good communication builds healthy relationships.
19

Communication is the process of sending and receiving verbal messages, as opposed to nonverbal messages. Please select the best answer from the choices provided.

A
T
B
F

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