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Conflict in the Workplace Answers

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1
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During conflict resolution, it is important to discuss what parts of a plan both sides agree with because it ______.

A
Is likely to make your side victorious
B
Helps you prove that you are a good communicator
C
Establishes a common ground for discussion
D
Helps an arbiter agree to choose your plan
2
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Which of the following statements is the best way to state your position in a conflict?

A
“I am concerned you aren’t telling people the truth about me.”
B
“I feel betrayed by what was said about me.”
C
“You aren’t telling me what you tell other people.”
D
“You need to let me know what you think about me to my face.”
3

The purpose of conflict resolution is to settle disputes without ______.

A
Compromising
B
Hurting feelings
C
Finding common ground
D
Listening carefully
4

It is important to keep the lines of communication open because it will ______.

A
Make sure people choose your side in a conflict
B
Prevent negative emotions from building
C
Cause people to do what you want
D
Lead to an increase in your salary

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