16
QuizLong Text

Conflict in the Workplace

Question 16 • 26-27 SAS Ignite Career Planning and Development - EL4222

Compare and contrast mediation with arbitration.

Answer

Answer:

During mediation, a mediator helps the two competing sides reach a joint agreement. During this process, the mediator does not take a side, propose a solution, or show any bias to either side. During arbitration, an arbiter hears the two sides of the conflict, asks some questions, and then makes a final decision on the conflict. The arbiter can choose any solution that they wish, and the two competing sides are bound to obey the decision of the arbiter.