Conflict Management Answers

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Conflict resolution includes all of the following EXCEPT:

A
negotiation and diplomacy between parties
B
continued aggression between parties
C
involvement and engagement of each party
D
nonviolently reaching a solution
3

Which of the following statements is considered a neutral argument?

A
"You need to be a professional about this."
B
"I feel we can improve our communication."
C
"I hope you can work on this issue."
D
"It would be best if you try a little harder."
5

Which of the following is NOT considered a conflict?

A
an unhappy employee quitting his job
B
a debate between rival political opponents
C
two friends disagreeing about who the better athlete is
D
an intense fight during a hockey game
6

Which of the following is an influence on conflict resolution?

A
capability
B
the nature of the conflict
C
personal attitudes
D
all of the above
7

Which of the following is NOT another way of stating that perceptions differ?

A
Beauty is in the eye of the beholder.
B
Situations can be viewed from many perspectives.
C
People of different ages have different tastes and priorities.
D
Most people share similar opinions on important life matters.
8

Which factor is important while brainstorming?

A
haggling over failed solutions
B
pursuing one party's objectives
C
taking a break when facing roadblocks
D
never compromising
9

Which factor is important while brainstorming?

A
haggling over failed solutions
B
pursuing one party's objectives
C
taking a break when facing roadblocks
D
never compromising
10

Which of the following is NOT another way of stating that perceptions differ?

A
Beauty is in the eye of the beholder.
B
Situations can be viewed from many perspectives.
C
People of different ages have different tastes and priorities.
D
Most people share similar opinions on important life matters.
11

Conflicts arise when __________.

A
values differ or are questioned
B
power is used to manipulate
C
perceptions vary
D
all of the above
12

Conflict resolution includes all of the following EXCEPT:

A
negotiation and diplomacy between parties
B
continued aggression between parties
C
involvement and engagement of each party
D
nonviolently reaching a solution
13

Which of the following scenarios does NOT involve feelings leading to conflict?

A
Sally ignores Betty's opinion.
B
Sally feels Betty is wrong.
C
Sally shares Betty's concerns.
D
Sally tells Betty what to think.
14

Which of the following is NOT an example of a personal attitude toward a conflict?

A
level of importance
B
biases
C
future goals
D
prejudice
16

Which of the following is necessary to resolve conflict?

A
patience with the conflict resolution process
B
willingness to engage the other party
C
support of all involved parties
D
all of the above
17

What is the benefit of using neutral arguments to express oneself while in a conflict?

Answer not available
20

Briefly describe the factors that can lead to conflict.

Answer not available

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