Conflict Management Answers

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Which factor is important while brainstorming?

A
haggling over failed solutions
B
pursuing one party's objectives
C
taking a break when facing roadblocks
D
never compromising
2
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Conflict resolution includes all of the following EXCEPT:

A
negotiation and diplomacy between parties
B
continued aggression between parties
C
involvement and engagement of each party
D
nonviolently reaching a solution
3

A strong emotional response is better than logical reasoning because the other party involved will see how passionate you really are about the topic.

A
T
B
F
4

While arguing with a coworker, it is best to point out mistakes immediately so that you do not forget something later.

A
T
B
F
5

A conflict can arise when a child is deprived of basic needs.

A
T
B
F
6

A conflict is a fight, struggle, or disagreement, between a minimum of three or more people.

A
T
B
F
7

Which of the following statements is considered a neutral argument?

A
"You need to be a professional about this."
B
"I feel we can improve our communication."
C
"I hope you can work on this issue."
D
"It would be best if you try a little harder."
8

Which of the following is NOT another way of stating that perceptions differ?

A
Beauty is in the eye of the beholder.
B
Situations can be viewed from many perspectives.
C
People of different ages have different tastes and priorities.
D
Most people share similar opinions on important life matters.
9

Which of the following scenarios does NOT involve feelings leading to conflict?

A
Sally ignores Betty's opinion.
B
Sally feels Betty is wrong.
C
Sally shares Betty's concerns.
D
Sally tells Betty what to think.
10

A two-year-old child is on the same level as a ten year old child in terms of conflict resolution.

A
T
B
F

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