Problem Solving — Cumulative exam Answers

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1
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A worker’s positive reaction to a negative performance review from an employer might be to ______.

A
ignore the criticisms made at the review
B
address the criticisms made at the review
C
dismiss the criticisms made at the review
D
agree with the criticisms made at the review
2
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Over the years, workplace discrimination has become ________.

A
More subtle
B
Less subtle
C
More common
D
Virtually extinct
3

Which of the following statements is false?

A
Having a first aid kit in an office is necessary
B
Accidents happen, so it is not necessary to prepare for them
C
Your company does need an emergency action plan
D
OSHA inspects workplaces to look for unsafe conditions
4

An employer can refuse to hire you if you refuse a drug screening test or background check.

A
T
B
F
5

When designing a plan of action, always ______.

A
Identify how success will be measured
B
Make someone responsible for carrying out the plan
C
Inform all employees affected by the plan
D
All of the above
6

It is always the interviewee’s fault if an interview is bad.

A
T
B
F
7

The primary purpose of the résumé is to _____.

A
obtain interviews
B
practice stating your skills
C
prepare for a follow up interview
D
provide your network with information
8

Tracy recently had an interview at the local pet store and was offered a position. After weighing the pros and cons, she determined the job was not the right fit for her. How should Tracy follow-up with her job offer?

A
Tracy should send the pet store a rejection letter.
B
Tracy should call the interviewer, politely reject the offer, and thank them for the opportunity.
C
Tracy does not need to do anything.
D
Even though she is not taking the position, Tracy should ask for a job offer letter to include in her career portfolio as evidence of her employability.
9

When creating your résumé, you should _____.

A
tailor it to the needs of the employer
B
use industry and job related terms
C
match it to the job description
D
all of the above
10

You can give numerical ratings to possible career choices to help determine if they are right for you by creating a(n)_____.

A
letter of recommendation
B
individual career plan
C
personal career profile
D
decision-making process
11

Which step in the decision-making process would help you in deciding how much money you want to make at work?

A
Gather information
B
Define your wants and needs
C
Evaluate your choices
D
Analyze your resources
12

When you propose a solution to your argument during the conflict resolution process, you should make sure you are using ______.

A
Arguments from emotion
B
Ad hominem arguments
C
Neutral Arguments
D
None of the above
13

Given the option of receiving a generic résumé or a tailored résumé, employers prefer generic résumés.

A
T
B
F
14

The first thing you must consider in any type of communication is ______.

A
The type of communication
B
The style of communication
C
The purpose of the communication
D
The timing of the communication
15

Bill has to write a report for this manager. He must do some background research, write the report, and present it to a group of 30 employees. Which factor will likely influence his list of priorities?

A
Logic
B
Importance
C
Achievability
D
Time
16

According to the chart, the three fastest growing career areas include _____.

Question illustration
A
construction, professional and business services, and education and health services
B
professional and business services, education and health services, and leisure and hospitality services
C
leisure and hospitality services, mining, and manufacturing
D
financial services, government services, and information services
17

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18

You can ready yourself for an interview by:

A
Conducting a practice interview
B
Preparing answers to typical questions
C
Researching the company
D
All of the above
19

Error

Answer not available
20

Electronic cover letters should still follow a business letter format, even though e-mail is a less formal type of communication.

A
T
B
F

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