Dynamics of Groups and Teams Answers

_________________ is a disagreement or clash between two or more people.

What is the first step one should take to become more cooperative in your conflict management ?

Jerry and Elaine are talking at lunch.Jerry: "Did you have a good weekend?"Elaine: "Yeah, how about you?"Jerry: "It was pretty good except my neighbor kept dropping in unannounced."Elaine: "Did you hear about George?"Jerry: "No."Elaine: "He has been coming in to work late a lot and I think the boss is going to fire him."While Elaine is saying this, Jerry is putting his finger to his mouth to shush her while George walks up from behind.Version 1: George walks away. He never talks to Elaine or Jerry again.Version 2: George confronts Elaine, saying “I am angry about what you have been saying. I do not want you spreading rumors about me. If you have a problem, please see me about it.”Version 3: George yells at Elaine to shut up and then confronts his boss demanding to know why he’s going to be fired.Version 4: George demands that Elaine tell him where she heard that. Elaine tells him not to worry about it and tries to crack a joke about how much the boss is late.

Jerry and Elaine are talking at lunch.Jerry: "Did you have a good weekend?"Elaine: "Yeah, how about you?"Jerry: "It was pretty good except my neighbor kept dropping in unannounced."Elaine: "Did you hear about George?"Jerry: "No."Elaine: "He has been coming in to work late a lot and I think the boss is going to fire him."While Elaine is saying this, Jerry is putting his finger to his mouth to shush her while George walks up from behind.Version 1: George walks away. He never talks to Elaine or Jerry again.Version 2: George confronts Elaine, saying “I am angry about what you have been saying. I do not want you spreading rumors about me. If you have a problem, please see me about it.”Version 3: George yells at Elaine to shut up and then confronts his boss demanding to know why he’s going to be fired.Version 4: George demands that Elaine tell him where she heard that. Elaine tells him not to worry about it and tries to crack a joke about how much the boss is late.

Conflict management is dealing with conflict in either a _________________.

Sara’s mom is very angry when Sara arrives home late. Her mother says she is very disappointed in Sara and asks her why she is late. Sara responds to her mother by saying nothing, quickly walking to her room and slamming the door.

I. II. III. IV. V. Both donkeys are hungry. Both donkeys want their own pile of food. Which picture illustrates the result of constructive conflict?

_________________ communication is bold and forward communication; pushy; tending toward unprovoked offensives, attacks, invasions, or the like.

Interpersonal conflict can result in ____________________.

Sara’s mom is very angry when Sara arrives home late. Her mother says she is very disappointed in Sara and asks her why she is late. Sara responds to her mother by saying nothing, quickly walking to her room and slamming the door.

Interpersonal conflict _________________.

Sara’s mom is very angry when Sara arrives home late. Her mother says she is very disappointed in Sara and asks her why she is late. Sara responds to her mother by saying nothing, quickly walking to her room and slamming the door.

_____________ means helping to improve; promoting further development or advancement.

I. II. III. IV. V. Both donkeys are hungry. Both donkeys want their own pile of food. The situation illustrated above is an example of _______________ conflict.