Rewording and restating what the speaker has said is ____________.
A friend comes to you and says, “Mr. Johnson gave me an F on my paper and says I copied it, but I didn’t! I showed him the bibliography and the sources, but he doesn’t believe me! I’m going to drop the class.” Write a response that reflects the characteristics of effective responses.
Answers will vary but should reflect the characteristics of effective responses and active listening.
Which of the following statements does not reflect the guideline to be descriptive in our responses?
What is active listening?
A listening process in which the listener focuses on the speakers needs and actively works to understand the speakers message.
Why is it difficult to avoid trying to solve other’s problems during a conversation? What can you say instead of offering advice?
Student answers will vary.
A co-worker has come to you, asking advice about how to approach the supervisor about a raise. How can you respond, utilizing the principles of effective responses?
Student responses will vary, but must reflect the principles of effective responses.
Write a brief dialogue that reflects the principles of paraphrasing, being ‘other’ focused and validating emotions.
Student responses will vary, but must show paraphrasing, ‘other’ focus and validating emotions.
What does it mean to show empathy? Write a brief, empathetic statement.
Empathy means you show you understand how the other person is feeling. Student statements will vary.
“I know how excited you were to be offered the new job. It’s too bad the hours aren’t what you were expecting. Talking to your new boss about your hours before you accept seems like a good idea.”What makes this an effective response? Is there anything you would change or add?
Student answers will vary but should reflect the principles of effective responses (brief, timely, empathetic etc..)
In which situation would it be difficult to attend completely?
Write a brief dialogue that reflects the principles of paraphrasing, being ‘other’ focused and validating emotions.
Sam: “I studied all week, but I still did badly on the test. I feel like giving up.” Riley: “You put a lot of effort into preparing, and the result has left you feeling discouraged. That sounds really frustrating. What do you think would help you feel more prepared next time?”
A friend comes to you and says, “Mr. Johnson gave me an F on my paper and says I copied it, but I didn’t! I showed him the bibliography and the sources, but he doesn’t believe me! I’m going to drop the class.” Write a response that reflects the characteristics of effective responses.
“You feel frustrated and hurt because you believe you did the work yourself, but Mr. Johnson thinks you copied it. I can see why that would be upsetting, especially after you showed him your sources. What would you like to happen next? If you want, we can think through how to explain your work and ask to talk with him again before you decide about dropping the class.”
What is active listening?
Active listening is giving someone your full attention and trying to understand both what they are saying and how they feel. It includes listening without interrupting or judging, asking relevant questions, and reflecting or paraphrasing what you heard.
In which situation would it be difficult to attend completely?
What does it mean to show empathy? Write a brief, empathetic statement.
Showing empathy means trying to understand another person’s perspective and acknowledging how they feel. For example: “That sounds really disappointing; I can understand why you’re upset.”
Why is it difficult to avoid trying to solve other’s problems during a conversation? What can you say instead of offering advice?
It can be difficult because we care about the person and want to help, or because we feel uncomfortable when someone is upset. Instead of immediately offering advice, I can listen and say, “That sounds stressful. What do you think you’d like to do?” or “Would you like suggestions, or would you rather I just listen?”
“I know how excited you were to be offered the new job. It’s too bad the hours aren’t what you were expecting. Talking to your new boss about your hours before you accept seems like a good idea.”What makes this an effective response? Is there anything you would change or add?
It is effective because it recognizes both the person’s excitement about the job and disappointment about the hours, and it offers a relevant suggestion. I might add an open-ended question, such as, “How are you feeling about the offer now?” or ask whether they would like help thinking through what to say to the boss.
A co-worker has come to you, asking advice about how to approach the supervisor about a raise. How can you respond, utilizing the principles of effective responses?
I’d listen and acknowledge that asking for a raise can feel uncomfortable. I might say, “You’d like to ask for a raise, and you’re wondering how to bring it up with your supervisor. What contributions or accomplishments would you want to discuss?” Then I’d ask whether they want help planning what to say, rather than assuming they want advice.
Rewording and restating what the speaker has said is ____________.
Which of the following statements does not reflect the guideline to be descriptive in our responses?
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