Improving Responding Skills

Question 1

Paraphrasing is repeating back to the speaker his or her words, exactly as they were said.

Revolt · Accepted Answer

F

Question 2

Which of the following statements is true?

Revolt · Accepted Answer

If your response contains criticism, it may be best to wait a little while before responding.

Question 3

Which of the following statements is true?

Revolt · Accepted Answer

Effective responses can often require practice and effort.

Question 4

Threatening is an example of ________________.

Revolt · Accepted Answer

barriers to communication

Question 5

Which of the following statements is false?

Revolt · Accepted Answer

All of the above

Question 6

Some people simply cannot be active listeners, no matter how hard they try.

Revolt · Accepted Answer

F

Question 7

“Hang on just a second, I need to take this call.” This statement violates which principle of active listening?

Revolt · Accepted Answer

Turn off competing messages

Question 8

“I know just how you feel, when that exact same thing happened to me I was so angry, so I just told her exactly how I felt. You should do the same thing. It worked for me!” This statement violates which of the principles of active listening?

Revolt · Accepted Answer

Avoid solving problems and remain ‘other’ focused

Question 9

“I don’t know why you’re angry, it’s not like I was trying to upset you.” This statement violates which principle of active listening?

Revolt · Accepted Answer

Validate emotions

Question 10

“I understand how you feel” is an example of an ________________ response.

Revolt · Accepted Answer

empathetic

Improving Responding Skills Answers

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