Interpersonal Communication Answers

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1
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Explain the differences between interpersonal and impersonal communication. Give an example of both types of communication in your explanation.

Answer:

Student answers will vary. Explanations should include the idea that interpersonal communication is a sharing of personal information (including thoughts, ideas, hopes, biographical information, etc.) in the hopes of building a relationship between people and that impersonal communication has a lack of sharing personal information typically happening between two people who are focused on getting something done. Examples of interpersonal might include: communication between friends, family, new acquaintances Examples of impersonal might include: customer/employee interaction, business transactions,etc

2
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The feedforward part of the conversation should do all of the following except __________.

A
identify the tone
B
introduce the purpose
C
give leave-taking clues
D
establish a time-frame
4

Which scenario is not an example of an interpersonal communication?

A
two friends discuss their plans for college
B
a teacher and student discuss the student’s reasons for missing a week of school
C
a mechanic and a customer discuss repairs needed on the customer’s car
D
two co-workers discuss their fears about the future of their company
5

Interpersonal communication includes _____________________,

A
mutual sharing
B
exchanging personal information
C
getting to know each other
D
all of the above
6

List and define the five essentials of conversation. In your opinion which essential is the most important for creating a successful conversation? Explain your opinion.

Answer:

Student answers should include the following but exact wording may vary. 1. Opening - way to start a conversation 2. Feedforward - the conversation topic and timeline are introduced 3. Business - the heart/purpose of the conversation 4. Feedback - understanding is communicated 5. Closing - the way the conversation is finished Opinions of the most important stage will vary, but should include a well-thought out explanation.

7

The way we begin a conversation is called the ____________.

A
impersonal
B
closing
C
interpersonal
D
opening
9

The closing is the part of the conversation where you ___________________.

A
share what the conversation is about.
B
finish your conversation.
C
begin the conversation.
D
give feedback.
10

During feedback which of the following would be communicated?

A
understanding
B
clarification
C
criticism
D
all of the above

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