AnswersPHOENIX ACADEMY Communication Skills IC B Tarman21st-Century Skills: Professional Electronic Communication

21st-Century Skills: Professional Electronic Communication Answers

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What should you consider before deciding on how a message will be delivered best?I. length of the messageII. potential for misunderstanding the messageIII. emotional level of the message

A
I, II, and III
B
I only
C
II and III
D
III only
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Which statements is true?

A
E-mail sent from a business computer is still considered private communication.
B
Even deleted e-mails can be recovered and used in court.
C
You should always “reply to all” in a business setting.
D
The spell-checker is reliable, so you don’t need to double check your work.

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