Listening and Speaking Answers

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Answers:
will make it easier.:practice
Selection 2:location.
3

An effective speaker is always which of the following? Check all that apply.

A
prepared
B
clear and concise
C
aware of diverse backgrounds
D
smarter than everyone in the audience
4

How might a nurse clearly indicate to a patient that he has understood what the patient has said? Check all that apply.

A
Nod and say “OK.”
B
Wink at the patient.
C
Start writing something on a notepad.
D
Repeat a summary of what the patient said.
5

Use the drop-down menus to complete the sentences.A good speaker is not only aware of her spoken language, but also of her vocabulary.✔ body language.written language.

Answers:
Selection 1:body language.
means that you are able to communicate clearly with different types of people.:audience
6

In the healthcare setting, physicians should address other physicians and patients with

A
the same language and tone.
B
a different language and tone.
7

Use the drop-down menus to complete the sentences.Effective listening is ✔ an activea passive process.

Answers:
process.:an active
Selection 2:distractions.
Selection 3:ask clarifying questions.
8

A verbal report is

A
a detailed, written document describing a patient’s complaint.
B
a lengthy, spoken explanation of the patient’s medical history.
C
a simple explanation of a patient’s diagnosis given to the patient’s family.
D
a two- to three-minute oral presentation explaining a patient’s diagnosis and care plan.
10

In which situations might an oral presentation be useful? Check all that apply.

A
when making a phone call to a patient’s family
B
when speaking with a small group of medical students
C
when publishing a doctor review in a local newspaper
D
when communicating to doctors worldwide about a new treatment for cancer
13

Nurse A is listening to a patient describe his medical issue. Nurse A notices that the patient is sweaty and nervous, and that his voice is shaking. Which effective listening skill is Nurse A demonstrating?

A
He is judging the patient.
B
He is asking clarifying questions.
C
He is being aware of nonverbal cues.
D
He is giving the patient time to speak.
14

When delivering bad news about a patient’s medical condition to family members, what should a doctor do? Check all that apply.

A
Avoid eye contact.
B
Use comforting body language and other cues.
C
Use specific, complex medical language to explain the condition.
D
Try to understand the emotions the family may experience.
16

Which of the following components would be included in a good verbal report? Check all that apply.

A
the patient’s diagnosis
B
instructions for treating the patient
C
description of the patient’s occupation
D
list of the patient’s childhood illnesses
17

Which of the following statements would be mentioned in the “objective” section of a good verbal report?

A
The patient’s current weight is 165 pounds.
B
The patient is complaining about dizziness.
C
The patient’s sister is expected to arrive at 2 p.m.
D
The patient must receive one dose of medication every three hours.
18

At the end of an oral presentation, an effective presenter should

A
take a bow.
B
immediately go back to treating patients.
C
hand out business cards and promotional flyers.
D
provide time for questions from the audience.

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