Nurse A is listening to a patient describe his medical issue. Nurse A notices that the patient is sweaty and nervous, and that his voice is shaking. Which effective listening skill is Nurse A demonstrating?

Nurse A notices the patient’s sweating, nervousness, and shaking voice. These are nonverbal cues that can communicate feelings even when the patient’s words do not. Therefore, Nurse A is being aware of nonverbal cues, not judging, asking questions, or simply allowing time to speak.

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