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Making Decisions at Work Answers

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When defining the issue for which a decision has to be made, framing the issue in a positive way _____.

A
Allows everyone to feel good about the outcome
B
Eliminates negative consequences at the start
C
Helps point to a set of actions that should occur
D
Makes it easier to agree with coworkers
2
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If customer satisfaction is a criterion for decision making, then customer satisfaction _____.

A
Will be all that matters in the decision making process
B
Will be considered in the decision making process
C
Will not be considered in the decision making process
D
None of the above
3

When making decisions, it is important to question your assumptions.

A
T
B
F
4

Franklin has two tasks to complete. He must clean the stables and he must water the horses. He notices that the pitchfork he would use to clean the stables is missing a prong, which will take 30 minutes to fix, at a minimum. If both tasks are equally important, which task should Franklin complete first?

A
He should clean the stables first
B
He should water the horses first
C
There is no way to evaluate the decision
D
Franklin could choose either task first
5

Preston has to make four phone calls to clients today. The call to Mr. Miller will take about an hour to complete, the call to Ms. Winnecuit will take about five minutes to complete, the call to Mr. Drudge will take about thirty minutes and the call to Mrs. French will take about fifteen minutes to complete. If all the calls are equally important, who should Preston call last?

A
Mr. Miller (1 hour)
B
Ms. Winnecuit (5 minutes)
C
Mr. Drudge (30 minutes)
D
Mrs. French (15 minutes)
6

Effective decision makers are able to ______.

A
Predict most or all consequences of actions
B
Implement plans of action
C
Identify the resources available to them
D
List all realistic choices they can make
E
All of the above
7

What is one course of action available in every decision making process?

A
Respond in a way which will have only positive consequences
B
Respond in a way which will have no negative consequences
C
Choose to do nothing about the issue
D
None of the above
8

In order to compare and evaluate choices, there must be a set of ______.

A
Resources
B
Decisions
C
Consequences
D
None of the above
9

When making decisions, it is important to remember that ______.

A
No one ever makes good choices
B
No choice is perfect
C
Choices are set in stone
D
Confidence makes you seem arrogant
10

When making decisions, evaluating your possible resources will help _____.

A
Impose limits to possible choices
B
Add weight to your preferred choice
C
Increase the availability of help
D
None of the above
11

Making decisions can be complicated if the decision makers ______.

A
Are overly affected by initial information
B
Have one good choice and one bad choice
C
Understand the consequences of their choices
D
None of the above
12

It is possible to carefully measure and clarify the importance of possible outcomes by using ______.

A
Prioritizing
B
Grid analysis
C
Emotional guessing
D
Procrastination
13

When you seek to define an issue, you should try to frame it in positive terms.

A
T
B
F
14

If you put off making a decision or performing a task, you are _______.

A
Weighting
B
Prioritizing
C
Analyzing
D
Procrastinating
15

You will be able to use the same criteria to make every decision.

A
T
B
F

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