Introduction Answers

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1
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Which of the following is the best way to make sure you understand what someone has said?

A
Make eye contact.
B
Paraphrase the information.
C
Take notes while the speaker is talking.
D
Make an agenda.
2
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Verbal communication skills are the skills of .

A
speaking and listening
B
speaking and writing
C
listening to customers
3

Using and interpreting body language and behavior is called .

A
verbal communication
B
nonverbal communication
C
listening
4

Nonverbal communication can be misread because .

A
gestures often have multiple interpretations
B
people are listening to, not watching, the speaker
C
people do not communicate correctly
5

Nonverbal communication skills are the skills of .

A
interpreting body language and behavior
B
staying silent and listening
C
using hand gestures for communication

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