Stay calm to try to influence the customer to calm down.; Use good manners when speaking to the customer to show your respect.

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Stay calm to try to influence the customer to calm down.

Match the customer’s level of anger to try to calm the customer down.

Do not worry too much about the customer’s feelings; the customer is not important for business.

Use good manners when speaking to the customer to show your respect.

How could you nonverbally express interest while speaking to a customer in person? Check all of the boxes that apply.

by crossing my arms

by making eye contact

by tapping my fingers on the table

by nodding my head

by smiling

by sitting far away from the speaker

by sitting up straight

Question text not available

Stay calm to try to influence the customer to calm down.

Match the customer’s level of anger to try to calm the customer down.

Do not worry too much about the customer’s feelings; the customer is not important for business.

Use good manners when speaking to the customer to show your respect.

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