Question 5 • TX-Business Information Management (BIM) I
Select the answer that describes the best, most fair and honest way to handle a customer’s needs.A client calls the computer programmer to get an update on the software project, and to get an explanation of how it will be implemented with the hardware.
Answer
A
The computer programmer responds with brief yes/no answers, and doesn’t explain the hardware implementation process.
B
The computer programmer provides the client with an updated time line on the project, and gives a complicated explanation of the hardware implementation process.
C
The computer programmer provides an overview of what has been done on the project and what has yet to be completed, and describes the implementation process in detail, making sure to ask if the client has any questions or does not understand something.
D
The computer programmer avoids the client’s calls and voicemail.
Explanation
The fairest and most honest response gives the client a clear update on what is finished and what remains, then explains how the software will work with the hardware in a way the client can follow. Asking whether the client has questions helps confirm that the explanation is understood. Choice B gives a project timeline but makes the technical explanation complicated, while A and D do not adequately address the client’s needs.
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