A patient calls the insurance company’s call center to be directed to the on-call nurse. The patient provides his Social Security number, date of birth, and policy number to the call center employee so his call can be transferred appropriately. The employee makes sure not to say the patient’s Social Security number out loud.

The employee is handling the patient’s Social Security number and other identifying information carefully by not saying the Social Security number aloud. This demonstrates respect for the confidentiality of personal data. Protecting passwords and system access is a different security responsibility, and fairness and honesty are not the main issue described.

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