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Select the situations that are likely to be considered incidents in a healthcare setting.

a patient falls when trying to get out of bed

serving meat to a vegetarian patient

losing a pen

giving the wrong dosage of medication to a patient

failing to record when medication is given to a patient

asking another healthcare employee to take your shift

a healthcare provider cannot be located when needed

putting a correct label on a test tube before use

What is quality improvement?

a proper reporting of an incident

an ongoing attempt to improve the quality of something

an ongoing attempt to prioritize and analyze risks

an attempt to collect and analyze information about an incident

Which of the following are steps in the Incident Reporting Process? (select all that apply)

review by management

develop changes in care

enact changes in care

record the incident

What is an investigation?

an attempt to prioritize and analyze risks

an attempt to improve the quality of something

an attempt to collect and analyze information about an incident

an attempt to reduce the costs of risks

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