Patient Care Approaches

Question 1

Select the form of communication being used in each scenario below. You record a patient’s vital signs on her chart. A patient says she is chilly and asks for an extra blanket. You send an e-mail to the laundry service, asking them to send one up. A patient with a kidney infection asks where his kidneys are and how they became infected. You explain the illness, and then you give the patient a sheet of paper with more information that will help him better understand his disease. A coworker in another department calls and asks for help logging into part of the computer system. You describe the steps over the phone.

Revolt · Accepted Answer

written communication; both verbal and written communication; verbal communication

Question 2

Check all of the scenarios below in which nonverbal communication and listening skills are being used.

Revolt · Accepted Answer

You nod your head in understanding as a patient describes his symptoms.; A coworker asks whether you have recorded a patient’s vital signs. You shake your head to say “No.”; Through a window, you see a newly discharged patient getting into a car headed for home. You wave good-bye.

Patient Care Approaches Answers

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