Select the things that an effective healthcare professional might do to establish good communication with patients. (Check all of the boxes that apply)

Answering patients’ questions helps confirm that they understand their care and gives them a chance to raise concerns. Understanding and working with a patient’s family dynamic can help tailor communication, and providing reliable sources of additional information supports understanding after the conversation. Patients should not be asked to translate for other patients, and joking or observing phone use does not establish good communication.

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