Patient Communication

Question 6 • *GV 2018 - P.E. Health Science - PE201

Select the next step that you think provides the best public relations.

Answer

Give her the names of everyone except the employees the patient has not met.

Tell her that you would hate to miss anyone or spell their names wrong, so instead of giving her the names you will connect her with the person who handles public relations for the office.

Provide her a copy of the confidential list of employee names and home phone numbers.

Tell her that your coworkers are not worthy of being thanked because they do not care about the patients.

Explanation

The best public-relations step is to help the patient express her thanks while protecting employees’ privacy and avoiding inaccurate information. Connecting her with the person who handles public relations lets that person provide the appropriate names. Choice C improperly shares confidential home phone numbers, while A risks leaving people out and D is disrespectful.

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