You are helping a patient fill out her admissions forms when you realize she is having a hard time providing the correct answers. It turns out that she is not completely comfortable communicating in English, as it is her second language. You want to use your best communication skills to help the patient, so you
Answer
A
speak slowly and loudly.
B
call the hospital’s phone line for translation services and get connected with a translator who can help ensure the forms are filled out quickly and correctly.
C
say, “Oh, some guy in the finance department speaks your language; let me find him and get him to help. Wait here.” Two hours later, after finding the finance department employee who can translate, you get him to help the patient complete the forms.
D
tell the patient she really needs to learn to speak English.
Explanation
Use the hospital’s qualified translation service so the patient can understand the questions and provide accurate answers. Speaking slowly and loudly does not address a language barrier, and relying on an untrained employee could lead to misunderstandings and unnecessary delays. Telling the patient to learn English is disrespectful and does not help with her immediate needs. The best choice is to connect her with a translator promptly.
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