Study Guide and Quiz Answers

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Which type of unethical activity is sometimes caused by channel management?

A
Price fixing
B
Unfair discrimination
C
Network marketing
D
Cold calling
3

Which two terms are used for specific promises a company makes about the performance of its product?

A
Certifications and awards
B
Guarantees and warranties
C
Brand promise and tagline
D
Grades and standards
4

Which of the following actions may cause electrical shock?

A
Using a computer that has been opened for maintenance
B
Using wires that have a protective layer around them
C
Using a mouse and keyboard at the same time
D
Unplugging an electronic device before opening it
6

Which of the following is a sign that you are listening to headphones too loudly?

A
You can hear all the words in the song you're listening to.
B
Someone else wants to borrow your headphones.
C
Someone else can hear what you're listening to through your headphones.
D
You can hear someone else when they are talking to you.
11

If a store doesn't stock enough inventory of a product, what problem may the store face?

A
Paying too much in storage and insurance
B
Running out of space
C
Losing customers to competitors
D
Having the product spoil or go bad
12

Which of the following employees is most at risk of repetitive strain injury?

A
A shipping employee who performs the same lifting motion over and over
B
An administrative employee who keeps frequently used objects nearby
C
A sales person who stands up and changes positions frequently
D
An accounting employee whose feet rest on the floor

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