Study Guide and Quiz Answers

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Which of the following nonverbal signals is most likely to show confidence?

A
Slouching
B
Sarcasm
C
Eye contact
D
Sitting far apart from other people
5

Which of the following things could a company do to encourage innovation?

A
Limit collaboration between employees
B
Encourage stereotyping and discrimination
C
Reward employees who show creativity and who lead positive changes
D
Pay a higher salary to employees who are assertive
7

What is a prejudice?

A
An oversimplified or inaccurate assumption shared by a group of people
B
A situation in which an employee can take unfair advantage of his or her position in the company
C
When a person is treated unfairly and worse than others
D
A judgment or opinion made before becoming fully informed about a topic
8

Clear, accurate writing is a way for you to show what quality?

A
Collaboration
B
Initiative
C
Professionalism
D
Emotional intelligence
9

Which of the following is an example of active listening?

A
Sitting far away from the speaker with arms crossed
B
Interrupting the speaker frequently and changing the subject
C
Staying focused and paying attention to the speaker
D
Fidgeting and looking around the room
10

Many employers use which two things to judge an employee's performance?

A
Culture and leadership
B
Confidence and negotiation
C
Behavior and outcomes
D
Skills and attitudes
12

What is etiquette?

A
The amount of work an employee completes in a specific amount of time
B
A person's feelings and outlook about something
C
A collection of standards that define proper social behavior in a specific community
D
The end result of an employee's work behavior
13

The people who are working for and supporting a company's success are also known as what?

A
Sales leads
B
Prospects
C
Authoritative managers
D
Human resources

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