Teamwork and Collaboration Answers

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1
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A team suffering from resentment among team members should work on its ______.

A
Long term goals
B
Job satisfaction
C
Communication
D
Customer service
2
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In the past, workers would usually complete ______.

A
A variety of tasks on a daily basis
B
The same tasks every day
C
Thinking based work
D
Management intensive work
3

A mission statement allows a company to communicate to workers and customers its ______.

A
Purpose and values
B
Product and profit plan
C
Purpose and profit plan
D
Product and values
4

Which of the following would be a benefit of a cross-functional team?

A
Redundancy allows mistakes to be corrected quickly
B
Focused attention can be given to tasks
C
A range of backgrounds enriches their work
D
Higher level technical ideas can be discussed
5

Which of the following is an example of a functional team?

A
A plastic surgeon, a dentist, a nurse, and a health insurance specialist consulting for a burn victim
B
A teacher, a principal, four parents, three students and a school board member building a school schedule
C
Four architects working to complete plans for a new corporate office building in downtown New York
D
An accountant, a lawyer, and a paralegal giving advice to a corporate manager with legal problems
6

What is the purpose of active listening?

A
To listen to as many people as possible at once
B
To show your understanding of what others say
C
To understand what people say as you stay active
D
To hear things that are said by active people
7

In the end, businesses that use teams tend to have ______.

A
Fewer sick leaves
B
More profits
C
More management
D
Fewer products
9

Researching your company’s mission statement will allow you to create a team goal that ______.

A
Is very clever and well written
B
Engages upper management
C
Contrasts with other teams
D
Fits with your company culture
10

Having the authority to define their own tasks makes it likely that workers will ______.

A
Be less satisfied
B
Abandon tasks
C
Be more productive
D
Expand lunch hours
11

Researching your company’s mission statement will allow you to create a team goal that ______.

A
Is very clever and well written
B
Engages upper management
C
Contrasts with other teams
D
Fits with your company culture
13

A mission statement allows a company to communicate to workers and customers its ______.

A
Purpose and values
B
Product and profit plan
C
Purpose and profit plan
D
Product and values
14

Teams generally have which of the following effects on stereotypes and biases in the workplace?

A
Teams will reduce communication between workers
B
Teams will reduce tolerance between workers
C
Teams will reduce tension between workers
D
Teams will reduce understanding between workers
15

Explain why team goals should be broken into short-term, medium-term, and long-term goals.

Answer:

Breaking team goals into short-term, medium-term, and long-term goals makes a large objective easier to plan and achieve. Short-term goals give team members clear immediate tasks and allow them to measure progress. Medium-term goals provide milestones that connect those tasks to the larger plan. Long-term goals keep everyone focused on the team's overall purpose and help guide decisions over time.

16

Total quality management theorizes that if workers are more responsible, they will ______.a.Increase overall qualityb.Reduce overall qualityc.Have no effect on overall qualityd.None of the above

A
Option
B
Option
C
Option
D
Option
17

Which of these is not a benefit of working as a team?

A
Improved morale
B
Increased productivity
C
Improved communication
D
Increased personal workload
18

Workers who get to be a part of effective teams are likely to have ______.

A
Decreased skill sets
B
Increased self-esteem
C
Increased vacation time
D
Decreased communication
19

Defend or critique the following statement: “People who are unable to put aside their own interests should not be on teams.”

Answer:

I partly agree with the statement. Team members need to cooperate, compromise, and consider how their actions affect the group's shared goals. Someone who always puts personal interests first can undermine trust and make teamwork difficult. However, people do not need to give up all their individual interests to be effective team members; their needs can be respected while they still contribute to the team's goals.

20

Self-directed teams will generally ______.

A
Report to multiple managers
B
Have a manager on their team
C
Report to a separate manager
D
Not report to a manager

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