The Listening Process Answers

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1
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In this picture, what messages are communicated through touch?

Question illustration
Answer:

The embrace and hand on the other woman’s shoulder communicate comfort, sympathy, affection, and emotional support. The touch reassures her that she is not alone and that someone cares about her.

2
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____________ is the act or process of explaining the meaning of something.

A
Nonverbal communication
B
Verbal communication
C
Observation
D
Interpretation
3

What are touch ethics? What factors typically influence a person’s touch ethic?

Answer:

Touch ethics are the social rules and expectations that determine when, where, how, and between whom touching is appropriate. A person’s touch ethic is typically influenced by culture, family upbringing, religion, gender, age, personality, the relationship between the people, the setting, personal boundaries, and differences in power or status.

4

How can a person avoid polarization?

Answer not available
5

Which of the following best describes the nonverbal message in this photograph?

Question illustration
A
peace and reflection
B
anger and hurt
C
anxiety and stress
D
sorrow and sympathy
7

Concrete terms can never be used in an abstract or symbolic way.

A
T
B
F
8

Scenario: Laura is offended by an offensive joke Jasmine told at their company party. Jasmine is surprised when she hears this and immediately works to repair her relationship with Laura. Jasmine asks for advice on how to avoid this in the future.

A
A
B
B
C
C
D
D
9

Nonverbal communication relies on _________________.

A
multiple channels
B
continuous feedback
C
ambiguous interpretation
D
finite and rigid language
10

Which of the following is an example of gender biased language?

A
“Watch where you are going, Four Eyes!”
B
“You better catch that!”
C
“Are you deaf?”
D
“Hey guys!”
13

A Tibetan monk has just taken a vow of silence and he goes about his day deep in meditation. He is still communicating with those around him, even though he is not speaking. This scenario is an example of which communication characteristic?

A
Communication is complicated.
B
Communication is irreversible.
C
Communication is overrated.
D
Communication is inevitable.
14

These photographs show examples of which category of kinesis?

Question illustration
A
regulators
B
adaptors
C
illustrators
D
emblems
15

__________________ are body language used to accent or contradict a speaker's message.

A
Illustrators
B
Artifacts
C
Affect displays
D
Emblems
16

Verbal and nonverbal communication often work together to convey ______________.

A
messages
B
culture
C
language
D
multiple channels
17

What is polarization?

Answer not available
18

A ______________ is communication in speech, writing or signals.

A
channel
B
source
C
message
D
feedback

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