Problem Solving — Cumulative exam Answers

The purpose of assigning a number to each of the consequences in a grid analysis is to _______.

Whether speech is going to be delivered before one or one hundred people, the speaker should:

In e-mails, it is okay to send messages that are _____.

In general, business writing should be _____.

When you are HEARING speech, it means that _____.

The following exchange demonstrates which problem solving technique?The issues we are having with this design is similar to the issues the San Francisco division dealt with last year. Let’s ask them how they tackled their issue and see if we can make it work for us.

The following exchange demonstrates which problem solving technique?The problem here is that we don’t have the equipment we need in order to complete our tasks.Are you sure? What if the opposite was true and we had adequate equipment, but inadequate training?

Evaluating a solution objectively means ______.

Questioning assumptions is useful because it allows us to ________.

Privacy concerns dictate that _______.

When you seek to define an issue, you should try to frame it in positive terms.

When organizing your business writing, you want to make sure that ______.

In the problem solving process, the final step is to try to ______.

In order to compare and evaluate choices, there must be a set of ______.

Which of the following demonstrates parallelism?

When trying to gather information in order to identify a problem, it is important to _______.

Preston has to make four phone calls to clients today. The call to Mr. Miller will take about an hour to complete, the call to Ms. Winnecuit will take about five minutes to complete, the call to Mr. Drudge will take about thirty minutes and the call to Mrs. French will take about fifteen minutes to complete. If all the calls are equally important, who should Preston call last?

If you can eliminate all of the negative consequences of a problem, it is termed an ________.

When designing a plan of action, always ______.

In active listening, it is important to ______.