Which of the following is an example of being reliable?
Which of the following statements is TRUE about a leader's attitude?
Which of the following is an indication that Bill is listening carefully during his conflict resolution process?
Active listening includes all of the following EXCEPT:
Analyze the effects of effective communication.
Effective communication involves the sender having the desired effect on the receiver of the message. For communication to be considered effective, minimal misunderstandings should take place between the communicator and the message intended for the receiver should be clear. Good communication builds solid relationships and allows for self-expression of needs and wants.
Conflicts arise when __________.
Which of the following is NOT an example of a personal attitude toward a conflict?
Which of the following is NOT an example of nonverbal communication?
Describe passive, aggressive, and assertive communicators.
Passive communicators are unable or unwilling to express their thoughts and feelings and usually go along with what other people want. They fail to express their feelings, allow others to infringe on their rights, and tend to speak apologetically. Aggressive communicators try to get their way by bullying and intimidating others. They often attack others verbally and in a loud manner. They often do not consider the rights of other people. Finally, assertive communicators express their thoughts and feelings clearly and directly, often without hurting others in the process. They defend attitudes and beliefs, attack the problem and not the person, and are considered the ideal communicators.
Briefly describe the factors and characteristics that influence conflict resolution.
Personal attitudes play a role in conflict resolution and include prejudices, biases, prior experience, and the level of importance of a topic to the parties involved. It is important to note that you can control your own attitude, but you cannot control the attitudes of others; it is necessary to focus on your attitudes and assumptions before you address the other party's. Next, you need to know what the nature of the conflict is, or what the conflict is about. It is necessary to know how severe the conflict is, how easily it can be resolved, how much sacrifice it will take to overcome, and how heated it is likely to get. Lastly, one needs to understand the capabilities of the people involved. Is everyone on the same level and do they have what they need to work on the conflict, i.e. money, time, and support?
How does leadership style affect one's actions and behaviors?
Leadership style can affect how one provides directions, implements plans, and motivates people.
Effective leaders have vision. Describe two elements of a leader's vision.
A leader brings vision to a group. A leader has a plan for others to follow, provides hope, has a sense of motivation, gives followers something to achieve, offers a clear, concise statement, and stands up for what the group believes in.
What is the benefit of using neutral arguments to express oneself while in a conflict?
Neutral arguments avoid using "you" statements and, therefore, can assist in avoiding being perceived as offensive or indicating that you believe your opponent is unreasonable. It is best to use "I" statements rather than "you" statements, because it helps keep the tone of statements neutral, which avoids escalating the conflict.
What questions should people ask themselves when deciding if they are a leader?
To decide if you're a leader, you should ask yourself the following questions: What are your goals? What can you offer to your followers? Why should anyone follow you?
Effective communication has the desired effects on the receiver.
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