Briefly describe the factors and characteristics that influence conflict resolution.
Personal attitudes play a role in conflict resolution and include prejudices, biases, prior experience, and the level of importance of a topic to the parties involved. It is important to note that you can control your own attitude, but you cannot control the attitudes of others; it is necessary to focus on your attitudes and assumptions before you address the other party's. Next, you need to know what the nature of the conflict is, or what the conflict is about. It is necessary to know how severe the conflict is, how easily it can be resolved, how much sacrifice it will take to overcome, and how heated it is likely to get. Lastly, one needs to understand the capabilities of the people involved. Is everyone on the same level and do they have what they need to work on the conflict, i.e. money, time, and support?
Economic factors in decision making fall under the category of __________.
Passive communicators do all of the following EXCEPT:
Describe the key factors in correcting a poor decision.
Key factors include accepting responsibility, analyzing what went wrong, learning from the mistake, and making a better choice next time.
Active listening includes all of the following EXCEPT:
How will you apply what you have learned about communication to develop better communication for yourself with teachers, family, or friends?
Answers will vary but may include the following: being aware of body language, tone of voice, or phrasing of messages sent via cell phone or face-to-face. Nonverbal communication is also important because our gestures can negate our words and sincerity. We need to be aware of what we say to ensure that the receiver gets the desired outcome. Good communication prevents misunderstandings, builds healthy relationships, and allows for people to express themselves.
Which of the following is an indication that Bill is listening carefully during his conflict resolution process?
Why are poor decisions made?
Effective communication has the desired effects on the receiver.
Peer pressure is the influence of people much older or much younger.
You will never experience a conflict so long as you only associate with other people who hold your same beliefs and principles.
Personal hygiene is an important part of being a responsible person.
One reason poor decisions are often made is because of impulsiveness.
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