Topic Test Answers

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1
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Which of the following is an important step in the process of conflict resolution?

A
defining the problem and proposing a solution
B
requiring all participants to adopt your viewpoint
C
agreeing only with your own values
D
none of the above
2
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In general, which is NOT critical to understanding how to communicate effectively?

A
active listening
B
verbal and nonverbal communication
C
communicating 4 to 5 times per day
D
communication styles
3

Which of the following is NOT critical in decision making?

A
taking action independently
B
considering internal factors
C
considering external factors
D
considering decision consequences
5

Identify the statement that does NOT demonstrate active listening.

A
"So what I heard you say was __________."
B
"What did you mean by __________?"
C
"Sorry, I was distracted. Could you repeat __________?"
D
"I guess you must have felt __________."
8

Which of the following is NOT considered a conflict?

A
an unhappy employee quitting his job
B
a debate between rival political opponents
C
two friends disagreeing about who the better athlete is
D
an intense fight during a hockey game
9

Which of the following is a barrier to effective communication?

A
using excessive amounts of jargon
B
communicating while physical distractions are present
C
using an incorrect communication channel
D
all of the above
10

Which of the following messages is most clearly stated?

A
Please be here around 7:00 tomorrow.
B
Please be here around 7:00 a.m.
C
Please be here at 7:00 a.m. tomorrow.
D
Please be here tomorrow.
11

Once you have come to a decision, you should "go" over it and __________.

A
determine if you need to make changes
B
determine if there were unintended consequences
C
determine if the outcome was intended
D
all of the above
15

Which of these attributes are consistent with a passive communicator?

A
low self-esteem, anger at self, disrespected by others
B
criticize, blame, or attack others
C
interrupts and does not listen to others
D
good eye contact, good posture, and well-respected
16

Which of the following is NOT true of correcting poor decisions?

A
Correcting a poor decision can be difficult.
B
Correcting a poor decision will allow you to feel better in the long run.
C
Correcting a poor decision helps in taking responsibility for actions.
D
Correcting a poor decision will make you more popular in school.
17

External factors in decision making include all of the following EXCEPT:

A
ethics
B
media and society
C
economic factors
D
peers and family
19

Which of the following is NOT another way of stating that perceptions differ?

A
Beauty is in the eye of the beholder.
B
Situations can be viewed from many perspectives.
C
People of different ages have different tastes and priorities.
D
Most people share similar opinions on important life matters.

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