Topic Test Answers

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1
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Which condition is important when using a delegative leadership style in the workplace?

A
having new employees
B
having an abundant amount of time
C
having highly qualified employees
D
having a transitional period
2
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Which of the following is an important step in the process of conflict resolution?

A
defining the problem and proposing a solution
B
requiring all participants to adopt your viewpoint
C
agreeing only with your own values
D
none of the above
3

In general, which is NOT critical to understanding how to communicate effectively?

A
active listening
B
verbal and nonverbal communication
C
communicating 4 to 5 times per day
D
communication styles
4

Which of these attributes are consistent with a passive communicator?

A
low self-esteem, anger at self, disrespected by others
B
criticize, blame, or attack others
C
interrupts and does not listen to others
D
good eye contact, good posture, and well-respected
6

Which of the following is an influence on conflict resolution?

A
capability
B
the nature of the conflict
C
personal attitudes
D
all of the above
10

In the authoritarian leadership style, the leader is most likely to __________.

A
defer to the opinions of others
B
allow for debate about possible options
C
teach team members essential skills
D
give detailed instructions to team members
12

Which of the following is NOT a benefit of being an assertive communicator?

A
gaining self-confidence
B
earning respect from others
C
creating dishonest relationships
D
improving decision-making skills
13

A leader is responsible for __________.

A
designating team members to do specific tasks
B
doing all the work on a project alone
C
making sure that all the work on a project gets done
D
none of the above
16

Which of the following is a barrier to effective communication?

A
using excessive amounts of jargon
B
communicating while physical distractions are present
C
using an incorrect communication channel
D
all of the above
17

Which of the following statements is a blaming message?

A
"I think we made a mistake."
B
"You've messed up everything!"
C
"We can't mess this up."
D
"I apologize for the error."
19

Which factor is important while brainstorming?

A
haggling over failed solutions
B
pursuing one party's objectives
C
taking a break when facing roadblocks
D
never compromising
20

Which of the following is NOT considered a conflict?

A
an unhappy employee quitting his job
B
a debate between rival political opponents
C
two friends disagreeing about who the better athlete is
D
an intense fight during a hockey game

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