Topic Test Answers

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1
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When you are HEARING speech, it means that _____.

A
You are paying close attention
B
The sound has reached your ears
C
Effective communication is occurring
D
The speaker is addressing you
2
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Evaluating a solution objectively means ______.

A
Asking others for their opinions
B
Choosing to ignore your biases
C
Taking your feelings into account
D
All of the above
3

Whether speech is going to be delivered before one or one hundred people, the speaker should:

A
Concentrate on getting everything out quickly
B
Imitate the mannerisms of great speakers
C
Prepare their thoughts in advance
D
Use their biggest vocabulary to sound educated
4

The purpose of assigning a number to each of the consequences in a grid analysis is to _______.

A
Allow the consequences to be ranked chronologically
B
Allow the consequences to be put in numerical order
C
Allow the consequences to be weighed and measured
D
Allow the consequences to be eliminated through subtraction
5

Questioning assumptions is useful because it allows us to ________.

A
Act like we are in charge of the process
B
Keep our biases from limiting our solutions
C
Present our ideas in non-threatening ways
D
Skip ahead in the problem solving process
6

In general, business writing should be _____.

A
Easy to read quickly
B
Dense and academic
C
Light and full of fluff
D
None of the above
7

What is the purpose of active listening?

Answer:

The purpose of active listening is to understand the speaker completely, and to communicate to the speaker, through verbal and non-verbal communication, that you are paying attention.

8

What does it mean to consider logic when prioritizing tasks?

Answer:

Considering logic means ranking tasks by practical factors such as importance, deadlines, consequences, and whether one task must be completed before another, rather than simply doing what you prefer or what seems easiest.

11

When making decisions, evaluating your possible resources will help _____.

A
Impose limits to possible choices
B
Add weight to your preferred choice
C
Increase the availability of help
D
None of the above
13

When defining the issue for which a decision has to be made, framing the issue in a positive way _____.

A
Allows everyone to feel good about the outcome
B
Eliminates negative consequences at the start
C
Helps point to a set of actions that should occur
D
Makes it easier to agree with coworkers
15

Implementing your solution to the problem requires the development of ________.

A
Many alternatives
B
An action plan
C
Extra resources
D
Selection criteria
19

After making a decision, you still have to _____.

A
Celebrate your effectiveness
B
List your available resources
C
Implement a plan of action
D
Discuss your possible outcomes
20

Brainstorming is only effective when done _______.

A
In groups
B
By yourself
C
In a respectful atmosphere
D
In a limited amount of time

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