Topic Test Answers

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1
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Simplified and inaccurate beliefs about groups of people are called ______.

A
Ethnicity
B
Diversity
C
Stereotypes
D
Distinctions
2
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When you are in a conflict that you are not passionate about, it is seen as gracious to sometimes ______.

A
Fight for your side until the other person agrees
B
Step aside and let the other person prevail
C
Use ad hominem arguments until a mediator steps in
D
Allow the other person to compromise their position
3

Total quality management theorizes that if workers are more responsible, they will ______.

A
Increase overall quality
B
Reduce overall quality
C
Have no effect on overall quality
D
None of the above
4

The best time to begin a self improvement plan is when ______.

A
You are going to be fired from your job
B
You have been reprimanded by your boss
C
You have disappointed your friends
D
You think you need to improve to meet a career goal
5

Which of these is not a benefit of working as a team?

A
Improved morale
B
Increased productivity
C
Improved communication
D
Increased personal workload
6

Which of the following is a breach of etiquette?

A
A girl quietly reads a book at the library
B
A man stands in line at a crowded bank
C
A woman talks on her cell phone at the dinner table
D
A teenager greets another teenager and they shake hands
7

What is the difference between a conflict based on a power struggle and a conflict based on a personality difference?

Answer not available
8

Why do some people feel threatened by diversity?

Answer not available
9

Defend or critique the following statement: “People who are unable to put aside their own interests should not be on teams.”

Answer not available
10

The understanding, acceptance and celebration of differences among people is called ______.

A
Stereotyping
B
Etiquette
C
Diversity
D
Arbitration
11

Compare and contrast mediation with arbitration.

Answer not available
12

If you share space with other employees, when making phone calls, you should make sure that you ______.

A
Speak as loudly and clearly as you want to
B
Whisper to avoid letting coworkers hear
C
Speak only loud enough to be heard on the phone
D
Leave the office before making business calls
13

What is the best way to combat stereotypes in the workplace?

Answer not available
14

Explain why it is important to get along with people in the workplace.

Answer not available
15

Self-directed teams will generally ______.

A
Report to multiple managers
B
Have a manager on their team
C
Report to a separate manager
D
Not report to a manager

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