Topic Test Answers

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1
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Writers should avoid jargon because jargon ______.

A
Takes too long to use
B
Limits what ideas can be explored
C
Conveys too much information
D
Is difficult for many to understand
2
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Using the entire decision making process may be unnecessary when _____.

A
There are many factors to take into account
B
Decisions are small and inconsequential
C
The path to action is not clear
D
Many alternative decisions are in competition
3

When trying to gather information in order to identify a problem, it is important to _______.

A
Evaluate the best course of action
B
Find reliable sources
C
Embrace your assumptions
D
Generate multiple solutions
4

Walt is asked to give a speech to his coworkers, and he decides to try to use a speech written by the great speaker President John F Kennedy. Walt is unlikely to succeed in his speech because _____.

A
The audience will sense that he is being insincere
B
The audience will not understand why he is speaking oddly
C
The audience will lack engagement with his speech.
D
All of the above
5

What is one course of action available in every decision making process?

A
Respond in a way which will have only positive consequences
B
Respond in a way which will have no negative consequences
C
Choose to do nothing about the issue
D
None of the above
6

When a person is unable to make a decision because they have no way to process and weigh the risks and rewards in front of them, they are said to have _____.

A
Excessive resources
B
A stiff upper lip
C
Analysis paralysis
D
Grid analysis
7

Which is the most important step of the decision making process? Justify your answer.

Answer not available
8

The use of short, direct sentences with no fluff is known as ______.

A
Business style
B
Casual style
C
Creative style
D
Direct style
9

If a speaker misunderstands their purpose, what could go wrong?

Answer not available
10

What does it mean to say that active listening is an attitude?

Answer not available
11

When choosing a font for your electronic communications, you should NEVER select ______.

A
Times New Roman
B
Calibri
C
ComicSans
D
Arial
12

Communication requires a sender and a receiver.

A
T
B
F
13

In order to make sure that audiences can correctly hear all the syllables of the words you are speaking, it is necessary to make sure you have correct _____.

A
Enunciation
B
Pronunciation
C
Intonation
D
Elucidation
14

What are the six basic step of the problem solving process?

Answer not available
15

One problem with using e-mail is that ______.

A
People will think you are a nerd if you use e-mail
B
E-mail is considered too formal for most communication
C
Once e-mail is sent out, it cannot be taken back
D
E-mail is expensive to use and maintain

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