Topic Test Answers

0 verified answers2 views
1
Free Preview

Questioning assumptions is useful because it allows us to ________.

A
Act like we are in charge of the process
B
Keep our biases from limiting our solutions
C
Present our ideas in non-threatening ways
D
Skip ahead in the problem solving process
2
Free Preview

In general, business writing should be _____.

A
Easy to read quickly
B
Dense and academic
C
Light and full of fluff
D
None of the above
3

Evaluating a solution objectively means ______.

A
Asking others for their opinions
B
Choosing to ignore your biases
C
Taking your feelings into account
D
All of the above
4

The purpose of assigning a number to each of the consequences in a grid analysis is to _______.

A
Allow the consequences to be ranked chronologically
B
Allow the consequences to be put in numerical order
C
Allow the consequences to be weighed and measured
D
Allow the consequences to be eliminated through subtraction
5

In e-mails, it is okay to send messages that are _____.

A
Aggressive and mean-spirited in nature
B
Filled with text abbreviations, like LOL and TTYL
C
Private in nature or contain secure information
D
Meant for company employees and executives
6

When you are HEARING speech, it means that _____.

A
You are paying close attention
B
The sound has reached your ears
C
Effective communication is occurring
D
The speaker is addressing you
7

Whether speech is going to be delivered before one or one hundred people, the speaker should:

A
Concentrate on getting everything out quickly
B
Imitate the mannerisms of great speakers
C
Prepare their thoughts in advance
D
Use their biggest vocabulary to sound educated
8

Privacy concerns dictate that _______.

A
You always enter mass email addresses into the BCc
B
Memorandums be sent without a From header.
C
Business letters should be sent from a Post Office
D
E-mails are deleted after they are sent
9

The following exchange demonstrates which problem solving technique?The problem here is that we don’t have the equipment we need in order to complete our tasks.Are you sure? What if the opposite was true and we had adequate equipment, but inadequate training?

A
Analogy
B
Five Whys
C
Question assumptions
D
Brainstorming
10

The following exchange demonstrates which problem solving technique?The issues we are having with this design is similar to the issues the San Francisco division dealt with last year. Let’s ask them how they tackled their issue and see if we can make it work for us.

A
Analogy
B
Five Whys
C
Question assumptions
D
Brainstorming
11

If speakers tend to rush their ideas as fast as they can speak, they should work on their _____.

A
Phrasing
B
Pacing
C
Simplicity
D
Ideas
12

The purpose of a memo is to _____.

A
Quickly send information around the world
B
Inform company employees of important news
C
Send serious and important information to clients
D
None of the above
13

What is one course of action available in every decision making process?

A
Respond in a way which will have only positive consequences
B
Respond in a way which will have no negative consequences
C
Choose to do nothing about the issue
D
None of the above
14

It is always possible to identify all the causes of a problem completely.

A
T
B
F
15

When defining the issue for which a decision has to be made, framing the issue in a positive way _____.

A
Allows everyone to feel good about the outcome
B
Eliminates negative consequences at the start
C
Helps point to a set of actions that should occur
D
Makes it easier to agree with coworkers
16

Brainstorming is only effective when done _______.

A
In groups
B
By yourself
C
In a respectful atmosphere
D
In a limited amount of time
17

Franklin has two tasks to complete. He must clean the stables and he must water the horses. He notices that the pitchfork he would use to clean the stables is missing a prong, which will take 30 minutes to fix, at a minimum. If both tasks are equally important, which task should Franklin complete first?

A
He should clean the stables first
B
He should water the horses first
C
There is no way to evaluate the decision
D
Franklin could choose either task first
18

When designing a plan of action, always ______.

A
Identify how success will be measured
B
Make someone responsible for carrying out the plan
C
Inform all employees affected by the plan
D
All of the above
19

In business writing, the main idea of a written work should be located _____.

A
At the end of the first paragraph
B
In the body of the document
C
At the beginning of the first paragraph
D
In the salutation of the document
20

Which of the following is NOT considered a form of communication?

A
E-mail
B
Sign language
C
Smiling at someone
D
Talking to yourself

Did you find these answers helpful?