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Troubleshooting Technology Issues Answers

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1
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What are examples of common computer hardware problems? Select three options.Pages from a printer come out blank.Programs freeze or quit unexpectedly.The monitor goes blank or turns black.The keyboard keys get stuck or fall off.The mouse responds very slow to a click commandThe computer crashes when trying to boot up

A
Pages from a printer come out blank.
B
Programs freeze or quit unexpectedly.
C
The monitor goes blank or turns black.
D
The keyboard keys get stuck or fall off.
E
The mouse responds very slow to a click command
F
The computer crashes when trying to boot up
2
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When calling a support line to request help with a computer problem, it is best to

A
provide as many details and information as possible.
B
keep information to a minimum to avoid confusion.
C
avoid attempting to name or identify the problem.
D
avoid first attempting simple fixes to the problem.
3

What are examples of common computer software problems? Check all that apply.Pages with fading ink come out of a printer.Programs suddenly quit or stop working.Documents close without warning.A video file stops playing unexpectedly.A program updates to the latest version.A computer crashes and stops working.

A
Pages with fading ink come out of a printer.
B
Programs suddenly quit or stop working.
C
Documents close without warning.
D
A video file stops playing unexpectedly.
E
A program updates to the latest version.
F
A computer crashes and stops working.
4

What is part of the first step in troubleshooting a computer problem?

A
researching ways to solve the problem
B
investigating the problem further
C
locating the problem and identifying it
D
seeking help to solve the problem
5

Part of performing routine computer maintenance includes

A
cleaning up after any spills.
B
deleting Internet browsing history.
C
removing the Internet connection.
D
reinstalling faulty software programs.
6

To save and store data separate from a computer, it helps to have an

A
Internet cache.
B
Internet history.
C
internal hard drive.
D
external hard drive.
7

cachechecklisthard driverecycle bin

A
cache
B
checklist
C
hard drive
D
recycle bin
8

If a computer reboots itself on its own, the computer might have a(n)

A
access problem.
B
hardware problem.
C
Internet problem.
D
software problem.
9

When students have computer trouble they usually are expected to

A
make any simple fixes on their own.
B
solve complex issues by themselves.
C
drop their school work until it is resolved.
D
pay a technician a high fee to fix the issue.
10

Raj’s computer just crashed and he lost most of his files. What should he do to avoid this problem in the future?

A
He should inspect the power and connection.
B
He should check all the cords and cables.
C
He should delete his browsing history.
D
He should back up his data regularly.
12

What is one step taken when solving a computer software problem?

A
making sure the power cord is plugged in properly
B
scanning the computer and deleting any viruses
C
searching for any spills or damage to the computer
D
taking a look at all the cables and connectors
13

Melissa’s computer frequently has trouble with viruses. How can she fix this problem?

A
She can try to avoid spilling on her computer.
B
She can install scanning software.
C
She can check for signs of debris in her computer.
D
She can reboot her computer.
14

Finding and fixing a computer problem is known as

A
browsing.
B
deleting.
C
investigating.
D
troubleshooting.
15

What is one step taken when solving a computer hardware problem?

A
checking all the cables, cords, and connectors
B
upgrading or updating an out-of-date program
C
saving all files and closing any open windows
D
uninstalling and reinstalling the faulty program
16

What is the best reason to delete Internet browsing history on a regular basis?

A
to solve a computer hardware problem
B
to protect the computer and keep it safe
C
to prevent anyone from discovering it
D
to fix a keyboard with sticky keys

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