React to the quoted statement. Defend your opinion: “My feelings are under control because I’ve never yelled at anyone or hurt anyone at work.”

Answer:

I disagree with the statement because controlling your feelings involves more than not yelling or hurting someone. Frustration can also show through a harsh tone, negative body language, or refusing to cooperate. Being professional means recognizing your feelings and choosing a respectful, appropriate response, even when you are upset.