Organizational Communication — Unit test Answers

Recently, a classmate and I disagreed about how to divide the work for a group project. I initially used a competing style because I insisted that my plan was the fairest, while my classmate avoided the conflict and did not explain what was bothering them. The disagreement improved when we both had a chance to speak without interrupting. We listened to each other’s concerns, focused on our shared goal of completing the project well, and came up with a compromise that divided the work according to our strengths and schedules. We then agreed on deadlines and checked in with each other. Communicating respectfully and making a plan together helped us resolve the conflict positively.

Answers may vary. Definition of organization should be close to: an organized group of people working together to achieve specific goals. Characteristics could include: structured, rules & regulations, division of labor, reward & consequences, culture Examples of organizations could include: companies, school, clubs, teams, volunteer organizations, etc.

Three types of formal messages are: upward (message from employee to someone higher in the company, perhaps a boss), downward (message from someone in charge to personnel lower in rank), lateral (message from one employee to another of the same rank). Examples of formal messages might include: an employee requesting time off (upward), a new dress code policy (downward), memo from one employee to another (in same position) discussing project (lateral). An informal grapevine message is the most common type of message in an organization and happens when information is shared word of mouth from employee to employee in an unofficial manner.