Workplace Etiquette — Unit test Answers

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A writer, an illustrator, a publisher and an agent would form a ______.

A
Functional team
B
Cross-functional team
C
Management team
D
Corporate team
3

One benefit of repeating the self improvement process is that you can ______.

A
Pay lower fees to plan and maintain the new goal
B
See everything with fresh eyes
C
Use skills and information from previous goals
D
Reduce the time spent improving at work
6

Which of these rules of etiquette exists at every workplace?

A
On Fridays more casual dress is allowed.
B
Take care to be thoughtful about your coworker’s needs
C
The most junior employee will take everyone’s lunch orders
D
Work begins at 7 AM and you cannot be more than 1 minute late.
9

One way to overcome generational distinctions is to ______.

A
Acknowledge that men and women can do tasks equally well
B
Tolerate ideas that come from different cultures
C
Listen carefully for ideas everyone can agree on
D
Favor the habits of one generation over another
11

Which of the following is an example of a functional team?

A
A plastic surgeon, a dentist, a nurse, and a health insurance specialist consulting for a burn victim
B
A teacher, a principal, four parents, three students and a school board member building a school schedule
C
Four architects working to complete plans for a new corporate office building in downtown New York
D
An accountant, a lawyer, and a paralegal giving advice to a corporate manager with legal problems
13

What is the difference between an “I” statement and a “You” statement?

A
The “I” statement is non-confrontational
B
The “You” statement is non-confrontational
C
The “I” statement is argumentative
D
The “You” statement is neutral in tone
14

Diane has a plan to improve her responsibility. In order to understand if she has met her goal, she must ______.

A
Formulate a new goal
B
Record her progress
C
Accomplish harder tasks
D
Ask others for their opinions
15

Which of the following scenarios is a circumstance in which it would be ethical to practice confidentiality?

A
Your friend tells you her new business idea that will make her rich
B
Your coworker tells you they are planning on clocking in early to make more money
C
Your boss asks you to email your personal information for non-work purposes
D
Your friend asks you not to report that you’ve seen them steal company property
16

Unpredictable policies can result in conflict because employees may ______.

A
Believe that there is a double standard
B
Have to guess at what the policies actually are
C
Give out information that is incorrect
D
All of the above
17

A mission statement allows a company to communicate to workers and customers its ______.

A
Purpose and values
B
Product and profit plan
C
Purpose and profit plan
D
Product and values
18

When workers make fewer mistakes and do better work, it reduces ______.

A
Management and waste
B
Waste and rework
C
Rework and Innovation
D
Innovation and Management

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