Unit Test — Unit test Answers

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1
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Which of the following is an important step in the process of conflict resolution?

A
defining the problem and proposing a solution
B
requiring all participants to adopt your viewpoint
C
agreeing only with your own values
D
none of the above
2
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Positive life decisions are usually based on __________.

A
your latest interest
B
good mental and emotional health
C
suggestions by friends
D
short-term satisfaction
3

__________ can keep you alert and sharpen your concentration.

A
Stress response
B
Exhaustion
C
Resistance
D
None of the above
4

Which statement BEST defines emotions?

A
Emotions are feelings that randomly occur and for no reason.
B
Emotions are feelings that often go unnoticed by others.
C
Emotions are feelings that are triggered by thoughts or events.
D
Emotions are feelings that provide no insight into a person's mental health.
5

Which condition is important when using a delegative leadership style in the workplace?

A
having new employees
B
having an abundant amount of time
C
having highly qualified employees
D
having a transitional period
6

In general, which is NOT critical to understanding how to communicate effectively?

A
active listening
B
verbal and nonverbal communication
C
communicating 4 to 5 times per day
D
communication styles
7

Speaking skills to work on for effective communication include __________.

A
reading body language and active listening
B
voice volume, tone, and pitch
C
reading body language and voice volume
D
tone, pitch, and active listening
8

A leader demonstrates integrity by __________.

A
maintaining a forward looking vision for the team
B
doing the right thing, even when others are not around
C
staying positive, even when things seem to be going badly
D
keeping the lines of communication open between team members
10

The signs of cognitive (mental) stress include all of the following EXCEPT:

A
loss of memory
B
loss of concentration
C
poor judgment
D
isolation
11

Which of the following is necessary to resolve conflict?

A
patience with the conflict resolution process
B
willingness to engage the other party
C
support of all involved parties
D
all of the above
14

A major side effect that stress can cause on the gastrointestinal system is __________.

A
diminished levels of gastrin, leading to constipation
B
elevated levels of gastrin, causing stomach ulcers
C
elevated levels of cortisol, causing overeating
D
diminished levels of cortisol, causing stomach ulcers
16

Which of the following statements relating to stress is FALSE?

A
Stress is caused by a wide variety of factors.
B
Stress causes an automatic physiological response in organisms.
C
Stress is always unhealthy and should be avoided.
D
Stress can affect the mind and the body.

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