15
QuizMultiple Choice

Project Management Skills — Unit test

Question 15 • AL-Career Preparedness

Why is it important for people to express resentments in the workplace?

Answer
A
Expressing resentments while working with customers improves customer service.
B
Unexpressed resentments always lead to physical violence.
C
Unexpressed resentments can build and hamper work performance and morale.
D
Employees who express resentments daily create the best products and services.

Explanation

When workplace resentments are left unaddressed, they can accumulate and create tension between coworkers. That tension can reduce employees’ focus, cooperation, and morale, which harms work performance. Choice C correctly describes this risk; resentments do not always lead to violence, as choice B claims.

AI-written and checked against the verified answer.

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