AnswersCR Speech ELECTIVE 1 semester E6001OXThe Power of Words

Using Verbal Messages Effectively Answers

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1
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How can you work on building positive relationships?

Answer:

Build positive relationships by listening actively, communicating honestly and respectfully, showing empathy and appreciation, keeping promises, and working together to resolve conflicts.

2
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Which of the following reflects the first step of effective communication?

A
Jessica researched the topic that is going to be discussed at today’s group meeting.
B
Ken is arguing about the grade he received from his teacher.
C
July is giving a lecture about 14th century art.
D
Melanie is writing a thesis statement.
3

What is the difference between supportive and defensive communication?

Answer:

Supportive communication shows respect, empathy, openness, and cooperation, while defensive communication involves blaming, criticizing, withdrawing, or responding in a hostile way.

4

Scenario 1:Aiden comes in from work. Jane had cooked dinner and is waiting for him so they could eat. However, Aiden is tired and just wants to go to bed. Jane is furious and refuses to speak to him. In response, he merely goes to their room and sleeps.Scenario 2:Aiden comes in from work. Jane cooked dinner and is waiting for him so they could eat. However, Aiden is tired and just wants to go to bed. Jane is furious and tells him how she feels whenever he does this to her. Aiden empathizes with Jane?s feelings and offers a compromise; the next time he would be in late for dinner, he promises to call ahead of time.

A
A
B
B
C
C
D
D
5

Which of the following is not an example of defensive communication?

A
“Why can’t you think about someone else for a change?”
B
“You never listen to me.”
C
“I would love to talk about this with you if you have the time.”
D
“You always do this.”
6

Which scenario reflects "Adjust Communication Based on Feedback"?

A
Use an agenda and clear objectives to drive the focus of a presentation.
B
Apply medical jargon to respond to an audience of doctors about cancer.
C
Research a topic before going to a discussion on it in order to be prepared.
D
Slow down during a demonstration to provide an opportunity for questions.
7

Which of the following does not reflect the first step of effective communication?

A
picking a topic for discussion
B
clarifying the reason for today’s meeting
C
setting goals for the project
D
asking for feedback on the project’s progress
8

What is the fifth step of effective communication?

A
Adjust your communication based on the feedback
B
Understand your receiver.
C
Choose effective words.
D
Be clear about your goals.
9

Which of the following does not reflect the fourth step of effective communication?

A
A student asks the teacher for clarification on the assignment.
B
A woman dresses up professionally for her presentation.
C
A class has a group discussion on their choice for their school mascot.
D
A man asks his wife for her opinion on his clothes.
10

Scenario 1: Aiden comes in from work. Jane has cooked dinner and is waiting for him so they could eat. However, Aiden is tired and just wants to go to bed. Jane is furious and refuses to speak to him. In response, he merely goes to their room and sleeps. Scenario 2: Aiden comes in from work. Jane cooked dinner and is waiting for him so they could eat. However, Aiden is tired and just wants to go to bed. Jane is furious and tells him how she feels whenever he does this to her. Aiden empathizes with Jane's feelings and offers a compromise; the next time he would be in late for dinner, he promises to call ahead of time. Which scenario is an example of defensive communication?

A
scenario 1
B
scenario 2
C
both a and b
D
none of the above

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