Question 9 • VA-Information Technology Fundamentals B
Analyze the problem statement. Select the correct answer.Vision: We want to improve customer satisfaction and gain repeat business.Issue: We need to decrease the amount of products returned due to defects.Method: Create new software to track returns and suppliers of returned products, and interact more with customers during the return process.
Answer
A
This is a clear, well-defined problem statement.
B
This issue statement will not help stakeholders to participate.
C
This problem statement does not provide a useful statement of method.
D
This problem statement does not identify the issues.
Explanation
The statement clearly identifies the desired outcome: improve customer satisfaction and encourage repeat business. It also defines the issue—too many products are returned because of defects—and proposes a method to address it by tracking returns and suppliers and engaging more with customers. Together, these parts make it a clear, well-defined problem statement.
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