Question 19 • Introduction to Information Technology - EL3701
to use active listening and maintain eye contactto be clear and focused in communicationto find out what is wrong and what is needed to restore positive relations with the customerto be aware of nonverbal communication and pay attention to body language
Answer
A
to use active listening and maintain eye contact
B
to be clear and focused in communication
C
to find out what is wrong and what is needed to restore positive relations with the customer
D
to be aware of nonverbal communication and pay attention to body language