Communication Answers

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1
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Speaking skills to work on for effective communication include __________.

A
reading body language and active listening
B
voice volume, tone, and pitch
C
reading body language and voice volume
D
tone, pitch, and active listening
2
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Assertive people have all of the following attributes EXCEPT:

A
self-respect
B
respect for others
C
high self-esteem
D
superior attitude
3

In certain situations, simple images can be more effective communication tools than written or verbal instructions. Please select the best answer from the choices provided.

A
T
B
F
4

Text messaging is an example of nonverbal communication. Please select the best answer from the choices provided.

A
T
B
F
5

An active listener is someone who interrupts the speaker to ask questions.

A
T
B
F
8

One should always use a low voice when speaking.

A
T
B
F
9

As she pushed me aside, she yelled, "You're in my way! Move it NOW!" She didn't even make eye contact. This is an example of what style of communication?

A
Passive
B
Aggressive
C
Assertive
10

Which of the following is NOT a benefit of being an assertive communicator?

A
gaining self-confidence
B
earning respect from others
C
creating dishonest relationships
D
improving decision-making skills
11

An assertive communicator uses "YOU" messages, which often lead to fights.

A
T
B
F
12

Which of the following is a barrier to effective communication?

A
using excessive amounts of jargon
B
communicating while physical distractions are present
C
using an incorrect communication channel
D
all of the above

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