Conflict in the Workplace Answers

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1
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During conflict resolution, it is important to discuss what parts of a plan both sides agree with because it ______.

A
Is likely to make your side victorious
B
Helps you prove that you are a good communicator
C
Establishes a common ground for discussion
D
Helps an arbiter agree to choose your plan
2
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When you are in a conflict that you are not passionate about, it is seen as gracious to sometimes ______.

A
Fight for your side until the other person agrees
B
Step aside and let the other person prevail
C
Use ad hominem arguments until a mediator steps in
D
Allow the other person to compromise their position
4

Unpredictable policies can result in conflict because employees may ______.

A
Believe that there is a double standard
B
Have to guess at what the policies actually are
C
Give out information that is incorrect
D
All of the above
6

Withdrawal from a conflict is best used when ______.

A
Neither side can reach an agreement
B
Both sides are very close to an agreement
C
Only one side has presented their solution
D
The arbitration meeting has just begun
7

During the conflict resolution process, which of the followings statements would be appropriate when defining the problem?

A
“You are not communicating well to me.”
B
“I feel like we are not communicating well.”
C
“You need to make sure we are communicating.”
D
“I’m sure that you can communicate better.”
8

Jeremy wants to avoid conflict with his new coworkers. He should ______.

A
Spread gossip with them
B
Treat them all with respect
C
Talk to the most popular people
D
Buy them expensive gifts
11

It is important to keep the lines of communication open because it will ______.

A
Make sure people choose your side in a conflict
B
Prevent negative emotions from building
C
Cause people to do what you want
D
Lead to an increase in your salary
12

Which of the following statements is the best way to state your position in a conflict?

A
“I am concerned you aren’t telling people the truth about me.”
B
“I feel betrayed by what was said about me.”
C
“You aren’t telling me what you tell other people.”
D
“You need to let me know what you think about me to my face.”
13

During the conflict resolution process, which of the followings statements would be appropriate when defining the problem?

A
“You are not communicating well to me.”
B
“I feel like we are not communicating well.”
C
“You need to make sure we are communicating.”
D
“I’m sure that you can communicate better.”
14

The purpose of conflict resolution is to settle disputes without ______.

A
Compromising
B
Hurting feelings
C
Finding common ground
D
Listening carefully
16

The problem with saying something hurtful during a heated conflict is that you can damage your relationships because you ______.

A
Have to let the other person speak
B
Won’t win your argument
C
Can’t take back what you’ve said
D
Shouldn’t try to convince people you’re right
17

Unpredictable policies can result in conflict because employees may ______.

A
Believe that there is a double standard
B
Have to guess at what the policies actually are
C
Give out information that is incorrect
D
All of the above
18

It is important to define the problem during conflict resolution because both parties ______.

A
Are likely to begin arguing afterwards
B
Need to agree on the problem to solve it
C
Want a copy of the problem to give to the arbiter
D
Are likely to practice active listening during the process
19

When you are in a conflict that you are not passionate about, it is seen as gracious to sometimes ______.

A
Fight for your side until the other person agrees
B
Step aside and let the other person prevail
C
Use ad hominem arguments until a mediator steps in
D
Allow the other person to compromise their position
20

Which of the following statements is the best way to state your position in a conflict?

A
“I am concerned you aren’t telling people the truth about me.”
B
“I feel betrayed by what was said about me.”
C
“You aren’t telling me what you tell other people.”
D
“You need to let me know what you think about me to my face.”

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