What is active listening?
Why is it difficult to avoid trying to solve other’s problems during a conversation? What can you say instead of offering advice?
In which situation would it be difficult to attend completely?
Write a brief dialogue that reflects the principles of paraphrasing, being ‘other’ focused and validating emotions.
“I know how excited you were to be offered the new job. It’s too bad the hours aren’t what you were expecting. Talking to your new boss about your hours before you accept seems like a good idea.”What makes this an effective response? Is there anything you would change or add?
Which of the following statements does not reflect the guideline to be descriptive in our responses?
A friend comes to you and says, “Mr. Johnson gave me an F on my paper and says I copied it, but I didn’t! I showed him the bibliography and the sources, but he doesn’t believe me! I’m going to drop the class.” Write a response that reflects the characteristics of effective responses.
What does it mean to show empathy? Write a brief, empathetic statement.
A co-worker has come to you, asking advice about how to approach the supervisor about a raise. How can you respond, utilizing the principles of effective responses?
Rewording and restating what the speaker has said is ____________.
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